My Brilliant Career, Part 2

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I approached my first day as a Corporate Trainer full of excitement and confidence. I ended my first day as a Corporate Trainer wanting to drive to the Golden Gate Bridge and fling myself into the icy cold of the San Francisco Bay.

The person “mentoring” me was an academic with no experience in the real world of business. His immediate task was to turn a raw, inexperienced novice into a first-class management trainer and enable said rookie to take over the Supervisory Development Program. He approached this task with diligence, a detailed action plan and a generous portion of anal-retentiveness.

I thought I was in trouble when I learned that the first task on his list was to teach me how to tear flip chart paper from an easel without leaving any rough edges or dangling bits of paper. I knew I was in trouble when I wound up spending the entire fucking morning tearing flip chart paper from an easel until I had mastered the technique.

Things went downhill from there. Rather than design an original training program that actually met the needs of the participants, he bought an off-the-shelf program that was in vogue at the time. This program was based on the concept of behavior modification, which taught that if you kept repeating something over and over, you would learn it and the skill would become a part of you.

It was also as boring as shit. The participants received a workbook of skill modules. The first skill module was Listening. There were three steps to listening. The participants wrote down the three steps three times in the workbook. Then they watched a video showing third-rate actors following the three listening steps. They watched the video twice more,  then the participants wrote down the steps three more times. After that, they practiced the three steps in front of the class while my mentor verbally abused them if they deviated in any way from the three steps. When all of them had practiced, they concluded the module by writing down the three steps one more time.

Even without a lick of experience in leadership training, I knew that this was bullshit. If there was one thing I learned in the real world of supervision, it was that a leader had to connect with people in the form of a real, live human being. I couldn’t teach this crap!

I decided on day two that I had made a mistake and needed an escape strategy. Fortunately, there was a lot of empty calendar space between classes and those dreary mentoring sessions that I used that to explore the subject of organizational development. The possibilities in the literature excited me, for it spoke of the need for authenticity, for self-awareness and for encouraging fresh thinking in the workplace by involving people at all levels in decision-making. Inspired in part by my experience working as a drone where management barely considered me a human being (until they found out I had a degree), I decided this was an area worth further exploration.

I would get a Master’s degree with an emphasis in organizational development and save the working class from a lifetime of quiet desperation! Hooray!

In the meantime, I would start looking for a job in a field with a bit more stability and market presence than pure OD. I liked the people side of things (in part because I didn’t understand the technical side), so I started looking for jobs in Human Resources, despite my complete lack of knowledge and experience in the field. That combination had already led to two promotions, so how could I go wrong?

Sure enough, I found a nice company that met my basic criteria (they didn’t make things that blew people up) and a nice job as an Employee Relations Specialist. I knew nothing about labor law and nothing about employee relations. The VP who hired me liked my experience in manufacturing because this assignment was in their manufacturing plant. It also helped that I could talk a little about organizational development, a field in which the VP considered himself an expert.

He was anything but, but we got on well enough and I learned all kinds of things about the law and traditional HR practices, most of which I thought were total bullshit. More importantly, I learned a lot about human beings, how they derive meaning from the smallest of jobs and how they can learn and grow given a decent amount of confidence. I did get to deliver a supervisory training program of my own design and found teaching leaders and potential leaders both energizing and fulfilling. Better still, I traveled all over North America delivering training, resolving legal issues and visiting every baseball stadium within my reach. In the meantime, I completed my Master’s degree, which turned out to be the best educational experience of my life and gave me knowledge that I still use every day. Things were going good! Hooray!

Of course, it couldn’t last. What do you think happened?

a.) Everything went to hell in a hand basket.

b.) My boss got fired and my favorite colleague decided to move to Hawaii and become a jazz singer.

c.) Robert received yet another promotion to a job for which he was distinctly unqualified.

d.) All of the above.

To be continued . . . 

Photo Credit: Career Button © Rambo44 | Stock Free Images & Dreamstime Stock Photos

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My Brilliant Career, Part 1

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All I ever really wanted to do was play music and get laid.

I tried the music scene but ran into two big problems. One was that I was too stubborn about the way “my music” had to sound, which tended to put a damper on collaboration and pissed off my fellow musicians. The other was that I found “music industry professionals” universally disgusting. The lure of the 24/7 availability of sex-starved groupies was simply not strong enough to overcome my vanity  and artistic stubbornness.

So, music became a sideline and I went off to college. Somewhat unfocused, I changed majors seven times in the first two years. After getting tired of the poor lost student act, I worked full-time for a couple of years, earning enough to keep me in wine and women. Then I got tired of the playboy act and decided I wanted to be somebody . . . and in my small lower-middle-class universe, that meant becoming a bona fide college graduate, the first in my family’s less-than-stirring history. I approached this endeavor with such intense commitment that I spent two years working full-time on the graveyard shift at a semiconductor company while going to school full-time to finish my degree.

And I finished! I had a degree! A degree in English!  I’d lost touch with everyone I knew and I was still working a shit job on the graveyard shift, but I had a degree! A B. A. in English! Hooray!

Unfortunately, I hadn’t bothered to check the job prospects for graduating English majors, which at that time were similar to the current odds for winning the Mega Millions jackpot. There were no jobs for teachers and, as always, there were more than enough writers to go around. Some of my colleagues were headed to law school; some to get a second worthless degree in English by going for the Master’s.

I decided to go the worthless degree route and started my Master’s degree in English. Somewhere in the second semester, though, word got around at work that I had a Bachelor’s degree. One of the many upper middle managers at the company approached me and asked me if I wanted to be a supervisor. “We’re looking for people with degrees,” he said.

I thought it odd that he didn’t care that my degree was in English and that I knew a hell of a lot more about iambic pentameter, Jungian interpretations of Hawthorne and how Byron’s club foot affected his poetic rhythms than I knew about the science behind a memory chip. In fact, I knew nothing about memory chips except that I could shove them into a testing machine and if the light went green, it meant they were ready to do whatever they had designed them to do.

But if he didn’t care, I didn’t care—and I did care a whole lot about the 25% promotional raise I was going to get. I could get a sports car! Women would love me! Hooray!

I never learned dick about memory chips, but I actually became a pretty good supervisor for one simple reason: I listened to the people who worked for me. This was not a stroke of genius, but an act of desperation. I took the job knowing nothing about management, and the fear of imminent failure combined with the haunting image of a man in dark shades repossessing my brand new sports car threw my brain into paralysis. After about a month on the job, one of the leads asked to see me in my office.

“You don’t know what the fuck you’re doing, do you?”

I hadn’t learned the art of management bullshit yet, so I blurted out, “No!”

She sighed, sat down and proceeded to give me a few pointers. I tried them out . . . and they worked! I figured then that if she had some ideas, the others might have some as well, so I started asking people, “What’s fucked up around here?” They’d tell me straight out and then we’d fix it. My boss thought I was brilliant. My status as a sports car owner was now secure.

One of things that was fucked up was that my team (the inspectors) rejected 36% of the stuff submitted by the production people. I talked to the production people and found out that no one had bothered to train them on their jobs! A person was hired, given a smock, shoved in a chair and instructed to shut up and do what they were told. I came up with the groundbreaking idea that if we taught them how to do their jobs, they just might be able to learn how to . . . do their jobs! Brilliant! So I gathered all the production people together for a one-hour training session and voila! The reject rate plummeted to six percent in one month. Hooray!

Now my boss thought I was the greatest player since Willie Mays and started bragging about me to some people in the corporate office. The buzz caught the attention of some people in Organizational Development, and a couple of those folks approached me about becoming a leadership trainer.

Once again, I thought it strange that they would want to hire someone who had taught a grand total of one class and who had no earthly idea what the hell organizational development was. They explained to me that they liked the fact that I had “real-world experience,” something all of them lacked. They were primarily academics who had been hired based on their degrees as opposed to the presence of street smarts.

After hearing that the job came with a nice office and another 25% raise, I thought hard for about a nanosecond and said, “Sounds like fun!”

It proved to be anything but.

To be continued . . . 


Photo Credit: Education Career. © Infomages | Stock Free Images & Dreamstime Stock Photos

The Comfort Trap

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At one time or another in the course of a life, many people become aware of “the thing they want to do,” a vision of a life where they are spending their days doing the thing would nourish the soul and engage their capabilities to the fullest. This may happen at any time, and the emergence of this thing presents different challenges at different stages. For the younger set, it’s often an issue of resources and connections; for a senior, it’s the omnipresence of age-related prejudice telling them they’re too old to go back to school or launch a post-punk touring band.

For those in the middle years, the presence of this thing is often a major inconvenience. The middle years are the years in which we are busy implementing a life-plan, and the appearance of a new or old passion threatens to turn everything helter-skelter. These are the years in which the vast majority are trying to “settle down,” leave behind the extreme behavior of youth and attempt to gain security and stability.

For most people, this means getting a job. Even in a recession (or whatever we’re in right now), a job is the most direct path to the alleviation of financial insecurity that bedevils most people living in our land of plenty.

The problem with a job is that once we get comfortable with a certain lifestyle, it becomes difficult to give it up for “the thing we’ve always wanted to do.” This is in part because jobs establish routines: fixed patterns of time and space that give us a sense of security. Once we’ve passed that point when we are no longer worried about survival, we have a strong yearning to relax and rest up from the anxiety we’ve experienced. Any dreams that we might have had are placed securely in the back of the mind, where they are filed as “impractical” or turned into hobbies we never seem to find the time for. We compensate for the loss of the dream by turning to the numerous mind-numbing experiences offered in our culture, from bad television to sporting rituals to alcohol. We are safe and secure, we have a place . . . and we get comfortable.

This comfort comes at a price. Giving into the status needs engendered by American marketing experts, we often choose to get that new car instead of saving money to start the non-profit organization we dreamed about, or to take time off from the daily grind to develop that idea for the novel we always wanted to write. We enter into financial obligations driven by a questionable need to have things, only to regret it later when an opportunity that awakens those true desires happens to arise and we are financially unable to move on it. Taking a full-time job, then, often becomes a sticky web with strands that stretch out to infinity, trapping us in piles of bills and other financial obligations. Instead of feeling content, we feel restless and stressed out as we realize that we are indeed stuck.

This is not an argument against capitalism or having cool stuff. Nor is it a judgment against people who wish to accumulate possessions. There is nothing wrong with acquiring something that gives us pleasure or is useful to us in some way. There is nothing morally deficient about wanting your kitchen to look nice or having a computer that performs to your demands. The problem with entering into financial obligations is simply that they limit our ability to make choices. Our drive to accumulate often forces us to choose between a limited range of undesirable options, particularly as far as employment is concerned. With a mortgage and car payment, we become less willing to take risks, even when staying in an unpleasant job or in a crappy organization is draining the spirit and ruining our health.

Some people respond to the pressure created by financial obligations by digging themselves deeper. They work for a promotion, ask for raises or threaten to quit if their demands go unmet. Not only do these strategies rarely work, but even if they do work, they will not solve the problem of financial pressure. Anyone who has received a promotion will tell you that more money means more obligations; we raise our living standard to suit our income level. It is the rare human being who puts the extra cash aside to invest in their dreams. What happens is that once we get a little breathing room, we buy better stuff, go to more expensive restaurants, buy the new iPad and wind up even more trapped.

Even when financial obligations seem to have us chained to a particular job or career path, a little creative thinking combined with a financial restructuring package might be able to buy us more freedom. I knew a guy who was doing very well in a conventional sense until he got sick and tired of worrying about how he was going to keep up. He sold nearly everything he owned, bought an old VW van and lived in it for a couple of years while saving money to embark on a year-long cross-country journey. His diet consisted of peanut butter sandwiches, apples and water, a culinary sacrifice he deemed necessary to achieving his goal. After two years, he started up the microbus and headed off into the sunset.

Of course, his personal circumstances had a lot to do with his ability to follow his dream. He was without marriage and without children, two situations that can create even more conflicting obligations, depending on the quality of the marital relationship. Even so, he managed to survive two years of low-status life (he didn’t entertain much during that period) and resisted every pressure to accumulate things in order to realize his goal. Getting past cultural expectations and pressures is never easy, no matter what your circumstances.

But the real reason he was able to follow in the footsteps of Lewis and Clark was that he had a strong sense of self. He not only wanted something but he decided he deserved to have it and then had the courage to see it to completion. These are qualities often drained from people who work for a living.

Many people get jobs and join organizations because they are not really sure of what they want. Getting a job is the default choice for people who are uncertain about their goals, whether that uncertainty is due to having generalist tendencies in a specialist culture or simply not having found something that really grabs them. Life in an organization, with its distorted communication and constant frustration, is hardly the best place to go to seek clarity, but hey, it’s a job. The comfort trap then kicks in, leaving us both confused and stuck at the same time.

It is almost impossible for a confused, stuck person to have much self-confidence. Without self-confidence, it is difficult to make any significant changes in one’s life, for confidence gives us the courage to take risks. More painfully, the lack of self-confidence causes us to brood and beat ourselves up for having been so stupid in the first place. We start blaming ourselves for past choices, adding to our stress levels and leaving us feeling more and more stuck.

Organizations support this cycle by validating the use of blame and guilt as legitimate methods to induce people to display desired behavior. This reflects the norm in our culture, where we are far more willing to search for culprits than show compassion for human beings who make mistakes. After experiencing the constant finger-pointing that goes on in most organizations, any confidence we had dissolves into a series of defense strategies designed to ensure survival. People in survival mode do not create new opportunities for themselves. Their primary concern is protecting what they have and after doing battle week in and week out, they are tired, drained and unable to generate possibilities.

Burdened by blame, guilt and obligation, the average person starts to wonder about his or her unhappy circumstances. Most tragically, they start to wonder, “Is it me?” They think that if they try harder solve this particular problem or please this particular person, that some sense of self-worth will be restored. These are only temporary solutions leading to relief without achievement, and relief is not the best tonic for strengthening sagging self-esteem. So, the average person counts their blessings, tells themselves they’re lucky just to have this job and forgets about any possibility of life beyond the workplace. They “crawl up their assholes and die,” in Vonnegutese. They are trapped in the pattern of modern life.

It does not have to be so. The primary voice telling you that you can’t is your own. Yes, our social norms and institutional prejudices create serious challenges. The commitments we have made to others appear to be huge obstacles. But using those excuses to prevent you from following your dream makes no sense because an unhappy, paralyzed person isn’t likely to contribute much to the workplace or to a relationship. Sacrificing your dreams and becoming a martyr to obligations and the expectations of others is psychological suicide. You can’t contribute to anything or help anyone if you’re practically dead.

You have choices. You could do the Wakefield bit: disappear and gain some space. You could carefully plot your escape by coming up with a plan, like my friend with the microbus. Most importantly, you can share your feelings with your mate or your friends. This will get your ideas and feelings out of your head and into the light of day where you can see them more clearly. Doing so may trigger fears in others that you are (heaven forbid!) changing in ways they aren’t going to like or that you’re going to leave them stranded. Prepare yourself for resistance and get ready to say to them, “I need to do this . . . and I’d really like your help. I don’t want you to get hurt in the process, so I’m asking you to help me figure out how we can move in that direction that works for both of us.”

They may resist. Be patient. It may turn out that they don’t want to help you, which means you have another set of choices.

But you always have choices. That’s a lot more than you thought you had.

What to Do When You Feel Trapped

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With a stagnant economy, many people feel stuck in their jobs. They didn’t like their jobs much before the economy went sour, but now those jobs are an oppressive daily reality. When your options are limited, you lose hope, and without hope, we feel trapped. People need possibilities, and this economy isn’t giving us much to work with.

We make the situation worse by rationalizing our fears. When things seem risky, we stay put and avoid taking any risks. This is even true for people whose jobs are in demand; employers are having a hard time prying people loose from the alleged safety of a job they’ve had for a while.

If you feel trapped, logic is your greatest enemy. You’re probably in the situation because you have rationalized your fears and believe you’re taking the logical course. When you’re dealing with a chaotic reality, Mr. Spock is not going to be much help.

However, Spock would probably be helpful in pointing out that your logic is based on flimsy information having to do with our comfort with status quo. What we know seems safer even though the evidence would indicate otherwise. In a fear-driven economy, no job is safe. For example, nurses are always in high demand, but many facilities are cutting nursing staff as health care organizations restructure in preparation for the new post-reform reality.

So, if you can’t stay put and there’s nowhere to go, what do you do?

What doesn’t make sense is continuing to do what you’ve been doing, because all that has given you is stuckness. If your strategy is based on the eventual turnaround of the economy, then your strategy is based entirely on an unknown and uncontrollable variable. All you’re doing is waiting for the guillotine to fall, which I imagine is a very uncomfortable feeling.

Drop the logic and follow your instincts. Start dreaming of different possibilities. Learn about things you’ve always wanted to learn about. If you can afford it, take some classes; if you can’t, dust off your library card and check the online or newspaper listings for free lectures and seminars. Consider leaving it all behind and moving to another locale, or just hitting the road for a while. Whatever you do, start moving, either physically or intellectually. You can’t get unstuck if you stay in the same place. If you decide to embark on a path into the unknown, remember to trust your native intelligence. After all, you’re smart enough to have figured out that the current situation is a no-win scenario.

Take a look at the people in your life. They can be the greatest source of help or the heaviest weight due to the expectations and obligations they heap on you. If there are relationships that are holding you back from possibilities, phase them out and find people who will support you for just being you.

Look closely at your own stubbornness. Stubbornness is usually based on a fear of dealing with new situations. If you’re clinging to old beliefs and dreams that no longer nourish you, if you find yourself repeating old rules that have been stuck in your head for years, then you are probably your greatest obstacle. Identify your dogma and begin to let it go.

And don’t forget to ask others for help when you need it. All of us feel awkward asking for help, but the truth is that many people are willing to help, even in this me-first society of ours. 

By forcing yourself to rethink the situation, recapture your imagination and avoid the trap of perceiving the world as one of infinite limitations. There are always opportunities if you keep your mind open to them. They may be nothing like what you had in mind, but the last thing you need when you are looking for a way out is to try to control the situation. Even if it takes time for something new to come up, you’ll feel better that you’re learning, growing and considering the possible rather than stubbornly holding on to what you believe is impossible.